For assistance, use the link above or email us directly at CustomerCare@florencebymillsfashion.com.

<section id="isPasted">Domestic (US) ReturnsClick here to start a Domestic Return:<a href="https://florencebymillsfashion.com/apps/returns" style=" text-decoration: underline;">&#xA0;START A RETURN (US)</a>Follow the steps at the portal to request your return. Please be sure that the items included in your return match the returns initiated on your RMA. &#xA0;Once your return has been created, you will receive a pre-paid shipping label via email. &#xA0;Please drop off your package at any FedEx location using the provided label.&#xA0; </section><footer> </footer>

Domestic (US) Returns. Click here to start a Domestic Return: START A RETURN (US). Follow the steps at the portal to request your return. Please be sure that the items included in your return match the returns initiated on your RMA.  Once your return

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Returns & Exchanges

Pre-Order

What's the status of my order? How do I track my order?

Do you offer price adjustments?

How do I change or cancel an order?

What do I do if I am missing items from my order?

Ordering Questions

When will my order be shipped? When will it arrive?

What are your shipping fees?

Can I ship to a Parcel Forwarding Service?

Do you ship to PO boxes or APO/FPO addresses?

What do I do if I receive the wrong item in my order?

Do you ship internationally?

Shipping Questions

What is your return policy?

How long does it take to process my return?

Can I return a gift?

Do you offer exchanges?

Women's Size Chart

Size Charts

What is the address book and how do I use it?

What is your Privacy Policy?

Can you tell me when new products or special promotions are announced?

Is my personal and credit card information safe on our website?

Miscellaneous

How to Order

Can I Use a Discount for Delsey Paris Purchases?

Can Delsey Paris Products be Returned?

Product Information

Delsey Paris Product Warranty

I need more help with my Delsey Paris purchase.

Delsey Paris Collaboration

What is a Florence by Mills Fashion e-gift card?

How can I redeem my Florence by Mills Fashion e-gift card?

Can I reload my e-gift card?

Are there shipping charges on gift cards?

Gift Cards

Start your return hereUpdated 7 days ago