For assistance, use the link above or email us directly at CustomerCare@florencebymillsfashion.com.

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information. To track your Domestic (US) Order: <a href="https://florencebymillsfashion.com/pages/orders" style=" text-decoration: underline;">Click Here</a>&#xA0; &#xA0;

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information. To track your Domestic (US) Order: Click Here

What's the status of my order? How do I track my order?

Ordering Questions

Pre-Order

Do you offer price adjustments?

How do I change or cancel an order?

What do I do if I am missing items from my order?

When will my order be shipped? When will it arrive?

What are your shipping fees?

Can I ship to a Parcel Forwarding Service?

Do you ship to PO boxes or APO/FPO addresses?

What do I do if I receive the wrong item in my order?

Do you ship internationally?

Shipping Questions

What is your return policy?

Start your return here

How long does it take to process my return?

Can I return a gift?

Do you offer exchanges?

Returns & Exchanges

Women's Size Chart

Size Charts

What is the address book and how do I use it?

What is your Privacy Policy?

Can you tell me when new products or special promotions are announced?

Is my personal and credit card information safe on our website?

Miscellaneous

How to Order

Can I Use a Discount for Delsey Paris Purchases?

Can Delsey Paris Products be Returned?

Product Information

Delsey Paris Product Warranty

I need more help with my Delsey Paris purchase.

Delsey Paris Collaboration

What is a Florence by Mills Fashion e-gift card?

How can I redeem my Florence by Mills Fashion e-gift card?

Can I reload my e-gift card?

Are there shipping charges on gift cards?

Gift Cards

What's the status of my order? How do I track my order?Updated 7 days ago